FAQ

Products

What types of floor mats and carpets do you offer?
Answer: We offer a variety of floor mats and carpets including woven, tufted, and specialty designs, available in materials like flannel, PVC, and imitation wool, catering to both residential and commercial needs.

• What materials are used in your products?
  Answer: Our products are made from premium materials such as chenille, flannel, imitation wool, and other durable fibers, ensuring long-lasting performance and aesthetic appeal.
• Do you offer any custom designs or sizes?
  Answer: Yes, we offer custom design and sizing options. Our design team can work with you to create a unique floor mat or carpet. Please contact us to discuss your requirements.

Ordering Process

• How can I place an order?
  Answer: You can place an order through our website’s ordering portal, by emailing our sales team at 1@blankmats.com, or by whatsapp : +8613646699884. Our sales representatives are available to assist you.
• What is the minimum order quantity?
  Answer: Our standard minimum order quantity is 100 square meters. For custom orders, minimum quantities may vary. Please contact our sales team for precise information.
• Do you offer samples?
  Answer: Yes, we offer samples of our products. Please contact us to request a sample and for shipping details.
• Can I get a quote for my specific requirements?
  Answer: Absolutely. Please provide us with your specific requirements, and our sales team will prepare a quote for you.

Pricing and Payment

• How are your prices determined?
  Answer: Our prices are based on material costs, production costs, market demand, and order volume, ensuring competitive pricing for our customers.
• What payment methods do you accept?
  Answer: We accept bank transfers, credit card payments. For international transactions, we recommend bank transfers for security.
• Are there any discounts for bulk orders or repeat customers?
  Answer: Yes, we offer discounts for bulk orders and have loyalty programs for repeat customers. Please contact our sales team for details.

Shipping and Delivery

• Where do you ship to?
  Answer: We ship to countries worldwide. Please contact us for more information on specific destinations.
• What are the shipping options and costs?
  Answer: We offer air freight, sea freight, and express courier services. Shipping costs depend on the destination, order size, and chosen method. Our logistics team can provide a detailed quote.
• How long does delivery take?
  Answer: Delivery times vary; typically, air freight takes 5-7 business days, sea freight takes 4-6 weeks, and express courier services take 2-3 business days. Actual times may vary; contact our logistics team for estimates.
• Do you offer tracking for shipments?
  Answer: Yes, we provide tracking information for all shipments. You will receive a tracking number once your order is shipped.

Returns and Refunds

• What is your return policy?
  Answer: We have a 30-day return policy for defective products. Notify us within 30 days of receipt for a replacement or refund. Non-defective returns may be considered with a restocking fee.
• How do I handle a defective product?
  Answer: If you receive a defective product, please notify us within 30 days of receipt. We will arrange for a replacement or refund, depending on the situation.

Customer Support

• How can I contact you if I have questions?
  Answer: You can contact us via email at 1@blankmats.com, by Whatsapp : +86-13646699884, or through our live chat feature on our website during business hours.
• What are your customer service hours?
  Answer: Our customer service team is available Monday to Friday, 9 AM to 6 PM PST.

Export Trade Specific

• What are the terms of delivery (Incoterms)?
  Answer: We typically use Incoterms such as EXW, FOB, or CIF. Specific terms can be discussed and agreed upon based on customer preferences.
• Do you handle all aspects of international shipping, including customs clearance?
  Answer: We can handle shipping and provide assistance with customs clearance, but the buyer is responsible for ensuring compliance with local import regulations and paying duties or taxes.
• What currencies do you accept for payment?
  Answer: We accept payments in USD, EUR, GBP, and other major currencies. Please confirm with our sales team for specific options.
• Are there any additional costs for international orders, such as duties or taxes?
  Answer: Yes, depending on the destination country, there may be additional costs for duties, taxes, or fees, which are the buyer’s responsibility.
• How do you ensure that the products meet the import regulations of my country?
  Answer: We provide necessary documentation, such as certificates of origin and material safety data sheets, to facilitate the import process. However, it is the buyer’s responsibility to ensure compliance with local regulations.

Production and Quality Control

• What is your production capacity?
  Answer: Our factory has a production capacity of 3,000 square meters per day.
• What is the typical lead time for orders?
  Answer: The lead time varies; standard orders typically take 2-4 weeks, while custom orders may take longer. Please inquire for specific timelines.
• How do you ensure the quality of your products?
  Answer: We have a rigorous quality control process, including inspections at each production stage and third-party testing when applicable.
• Do you have any quality control certifications like ISO?
  Answer: Yes, our company is ISO 9001 certified, ensuring our quality management system meets international standards.